Shipping & Delivery Policy
Aljadeeda Company is the operator of www.lawazimhome.com. By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
Return Due To Change Of Mind
Aljadeeda Co will happily accept returns due to change of mind as long as a request to return is received by us within 48 hours of receipt of item and are returned to us in original packaging, unused and in resalable condition. Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. Aljadeeda Company will refund the value of the goods returned but will NOT refund the value of any shipping paid.
Aljadeeda Co will happily honor any valid warranty claims, provided a claim is submitted within the duration of the warranty of the item. Customers will be required to pre-pay the return shipping; however, we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Aljadeeda Co to process your warranty claim within 7 business days. Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4.1 Transit Time
In general, shipments are in transit for 2 - 7 business days
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates Saturday - Thursday 8:00 am to 5pm, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
4.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
4.7 Delivery Method
Orders are delivered with a variety of shipping companies based on the size of the package and the time the order was placed.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service for next steps.
Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
For all customer service enquiries, please contact us:
- By email: [email protected]
- By phone number: +966 11 270 92521